Customer Service Representative

Position Purpose
The Customer Service Representative is a member of the Branded Feed Product customer service team. The enterprise-wide customer service team works closely with customers to provide a unique, branded feed experience. Customer Service Representative also works closely with the branded feed sales teams, internal and external supply chain teams, plant operations, and finance to ensure delivery of this unique branded feed experience to the customer at all times. This role is responsible for executing customer service activities including order entry and confirmation; problem resolution; documentation, analysis and reporting for multiple product lines. Considered emerging professional in the customer service space with developing knowledge to use under direct oversight.
Principal Accountabilities
50%Customer Service Operations: Provide high level support in the execution of moderate customer service processes and activities including areas such as: order management, customer inventory management, contract management, scheduling and delivery coordination, and complaint resolution utilizing multiple Enterprise Resource Planning (ERP) systems. (Example: customer credit, logistics, quality, public safety, etc.)
15%Customer Service Process Development and Execution: Identify areas of process improvement that will enhance our ability to deliver on our unique brand promise to the customer; provide back-up support to other members of the customer service team; participate in cross-functional efforts to share knowledge, experience and best practices; and provide overall support to validate, coordinate and execute on customer service related strategies. Position requires a moderate understanding of demand planning, inventory management, and customer limitations to meet or exceed all brand requirements.
15%Customer Service Systems/Data Management, Reporting and Analysis: Ensure accurate entry of all order and customer related information to execute flawless service and support standardized reporting for the team. Perform moderate analysis and ensure appropriate retention, distribution and communication to applicable parties. Areas include inventory management, customer order management, shipment verifications, exception reporting, etc.
10%Customer Interactions/Relationship Management: Regular interaction and information sharing with customers to ensure satisfaction with our products and services; collaboration with appropriate functional partners to ensure flawless execution of the customer and brand promise; engage in communications and problem resolution, provide adequate documentation and follow-up for all non-conformances.
5% Manage the Brand Promise: Assist in holding the Customer and Cargill to agree upon principles. (Example: feed inventory, gate hours, etc.)
5% Perform miscellaneous projects and duties as assigned.
Relocation will not be provided for this position.Required Qualifications:
Bachelor's Degree OR Associate's Degree with 2 years of experience in a customer service, supply chain, sales or business field OR High School Diploma/GED with 3 years of experience in a customer service, supply chain, sales or business field.
Able and willing to work weekends and some holidays to support the ongoing needs of a 24/7 operation.
Microsoft Office Suite experience (Word and Excel)
Ability to travel up to 5%
Success Factors:
Strong organizational skills with ability to manage multiple priorities and navigate in a fast paced environment.
Ability to contribute and collaborate on a high performing team.
Ability to adapt and learn in a changing work environment.
Strong attention to detail and accuracy.
Ability to work independently.
Ability to promote and work within an inclusive team environment.
Strong problem-solving, analytical skills and quantitative ability with skills to act with urgency.
Excellent communication skills both verbal and written.
Conflict resolution experience.
Ability to effectively communicate and partner with multiple levels of the organization.
Preferred Qualifications:
Bachelor's Degree in Business or Agricultural field.
Knowledge of Cargill products, services, customer base and industry in relevant product line(s).
Specific systems related experience in SAP, AS/400, VOX, Salesforce.com or other ERP systems.

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